Refund Policy
Last updated
BMOREMICRO
a Maryland General Partnership
REFUND AND RETURN POLICY
Effective Date: September 17, 2026
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1. Introduction and Scope
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This Refund and Return Policy ("Policy") applies to all purchases of photomicrographic fine art
prints, framed artwork, and related merchandise (collectively, "Products") sold by bmoremicro, a
general partnership organized under the laws of the State of Maryland (the "Partnership," "we,"
"us," or "our"), whether the purchase is made through our website, at art fairs or galleries, by
direct communication, or by local pickup within Baltimore City, Maryland. By placing an order,
the purchaser ("Buyer," "Customer," or "you") agrees to the terms of this Policy, which is
incorporated by reference into our Terms and Conditions.
2. General Policy — Sales Are Final Absent a Qualifying Claim
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Each Product is a limited-run or made-to-order fine art reproduction, individually cut, mounted,
matted, and/or framed upon order. Because of the bespoke nature of production, all sales are
final except as expressly set forth in Section 3 of this Policy. We do not offer refunds,
replacements, or store credit for buyer's remorse, a change of preference, subjective
dissatisfaction with color rendering on a personal display device, or the ordinary variation
inherent in fine-art photographic printing.
3. Qualifying Claims — Damaged, Defective, or Materially Misdescribed Products
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You may be eligible for one of the discretionary remedies described in Section 4 if a Product:
(a) arrives physically damaged in transit; (b) is defective as a result of a printing, mounting,
or framing error attributable to us; or (c) materially and substantively differs from the
description published at the time of sale. Eligibility for any remedy is subject to each of the
following conditions:
* Notice to [email protected] within seven (7) calendar days of the delivery date
reflected on the carrier's tracking record, or within seven (7) calendar days of local pickup;
* Your order number, a written description of the claimed defect or damage, and clear, unedited
photographs of the Product, its packaging, and any shipping label showing visible damage;
* The Product must remain in the condition delivered — unaltered, unreframed, and not further
damaged by any act or omission of the Buyer after receipt; and
* You must make the Product reasonably available for our inspection, and, if we so request, return
it to us at a location and by a shipping method we designate, before any remedy is issued.
Claims submitted outside this seven (7) day window, or lacking the supporting information above,
will not be considered.
4. Available Remedies — No Guaranteed Free Replacements or Full Refunds
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Upon our review and verification of a qualifying claim under Section 3, we may, in our sole and
reasonable discretion, offer one or more of the following remedies:
* a partial refund reflecting the diminished value of the affected Product, taking into account
the nature and extent of the defect or damage;
* a replacement of the affected Product, subject to the availability of matching print stock,
matting, and framing materials, and subject to a reasonable additional production and shipping
period; or
* store credit toward a future purchase of equal or lesser value.
We do not represent or warrant that any remedy — including a free replacement or a full refund —
will be available in any given case. Any remedy extended under this Policy is offered as a
courtesy based on the specific facts presented and remains subject to our sole discretion.
Nothing in this Policy shall be construed as creating an entitlement to a full refund, a free
replacement, or expedited reshipment.
5. Non-Qualifying Requests
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We will not issue a refund, replacement, or credit for, among other things:
* claims first reported after the seven (7) day window described in Section 3;
* damage or deterioration occurring after delivery or pickup, including damage caused by improper
hanging, mounting, cleaning, humidity exposure, or handling by the Buyer or a third party;
* normal and expected variation in tone, grain, contrast, or texture inherent to photomicrographic
reproduction, or the natural variation between wood, metal, or composite framing materials;
* perceived color differences attributable to the calibration of the Buyer's monitor, phone, or
other display device;
* custom, special-order, or commissioned pieces once production materials have been cut or
printing has commenced; and
* Products transferred by local pickup, once the Buyer has taken possession following the
inspection opportunity described in Section 7.
6. Authorized Returns, Return Shipping, and Restocking
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If we authorize a return, the Product must be returned in its original or equivalent protective
packaging wherever reasonably possible. Unless the return results from our error, the Buyer is
responsible for return shipping costs, and we may deduct a restocking fee of up to twenty
percent (20%) of the purchase price from any partial refund to account for materials, custom
framing, and labor already expended in fulfilling the order.
7. Local Pickup Orders (Baltimore City)
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For orders fulfilled by local pickup within Baltimore City, Maryland, the Buyer is required to
inspect the Product at the time and place of pickup, before taking possession. A claim of damage
or defect first raised after the Product has left our possession at pickup is presumed, absent
clear evidence to the contrary, to have arisen after transfer of custody, and will not qualify
for a remedy under this Policy, except where a latent manufacturing defect could not reasonably
have been discovered upon a visual inspection at pickup — in which case the seven (7) day notice
window described in Section 3 continues to apply, measured from the pickup date.
8. How to Submit a Claim
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Send an email to [email protected] including your order number, the date of delivery or
pickup, a description of the issue, and the photographs described in Section 3. We aim to
acknowledge all claims within five (5) business days of receipt. We are unable to evaluate or
process any claim submitted without this information.
9. Sales Tax on Refunds
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Where a partial refund is issued, we will include a proportional refund of any Maryland sales
and use tax collected on the affected portion of the order, consistent with regulations
administered by the Comptroller of Maryland.
10. Refund Processing and Payment Timing
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Any approved refund or partial refund will be issued to the Buyer's original method of payment.
Processing times for the funds to post are controlled by the Buyer's card issuer or financial
institution and are typically five (5) to ten (10) business days from the date we submit the
refund instruction; we are not responsible for delays attributable to third-party financial
institutions or payment processors.
11. Modification of This Policy
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We reserve the right to amend this Policy at any time. The version of this Policy in effect at
the time an order is placed governs that transaction, unless a subsequently effective version is
required to apply by operation of law.
12. Governing Law and Statutory Consumer Protections
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This Policy is governed by the laws of the State of Maryland, without regard to its
conflict-of-laws principles, and is intended to operate in a manner consistent with the Maryland
Consumer Protection Act, Md. Code Ann., Com. Law §§ 13-101 et seq., and applicable Maryland
statutory and regulatory requirements concerning the disclosure of merchant return and refund
policies. Nothing in this Policy is intended to, or shall be construed to, limit or waive any
non-waivable right or remedy available to a consumer under Maryland or federal law.
13. Contact
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Questions regarding this Refund and Return Policy should be directed to
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Contact: bmoremicro | [email protected]